How to Contact ROMWE Support
ROMWE is operated by the same parent company as Shein and uses a very similar support structure. If you have experience with Shein support, ROMWE will feel familiar.
Live Chat: Available through the ROMWE app and website. Access it through the Help Center in your account settings. Response times are similar to Shein - 5-15 minutes during normal hours.
Support Tickets: For returns, refunds, and issues requiring photo documentation, use the ticket system in Help Center. Expect 24-48 hours for email responses.
Because ROMWE shares infrastructure with Shein, the advice in our Shein customer service guide often applies to ROMWE as well, particularly around live chat navigation and return photo requirements.
Common Issues
Most ROMWE support inquiries fall into a few predictable categories: order tracking delays, return eligibility questions, refund timing, and product quality disputes. In most cases, starting with the support channel available in their app or website is straightforward - the challenge is knowing which channel to use and what evidence to have ready. For a detailed guide on navigating online retailer support in general, see our general contact guide.
FAQ
Through the ROMWE app's Help Center. Live chat is the fastest option, followed by support tickets for documented issues. The process is very similar to Shein since both platforms share the same parent company.
ROMWE does not have a publicly listed customer service phone number. Support runs through in-app chat and tickets.
Similar to Shein - generally 30 days for unused items with tags attached. Check your specific order for the applicable terms, as some promotional or final sale items may have different conditions.
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