Live Chat
Temu's primary and fastest support channel. Access it through the app: account menu, Customer Service, then Chat with Us. In our testing, sessions typically start within 5-15 minutes. Chat is available 24/7 through the app and website.
Support Tickets
Use the ticket system when you need to attach multiple photos or maintain a written record of a dispute. In the app, navigate to Help Center, choose your issue type, describe the problem, attach photos, and submit. Responses generally come within 24-48 hours.
Temu does not prominently advertise a direct support email. Some help center queries route to email follow-up. In practice, live chat resolves issues significantly faster.
What Temu Does Not Offer
No phone support. No callback service. Any third-party listings for a "Temu phone number" are not affiliated with Temu. All legitimate support runs through their app and website.
| Channel | Best for | Response time |
|---|---|---|
| Live Chat | Quick issues, order status | 5-15 min |
| Support Ticket | Disputes, refunds, photo evidence needed | 24-48 hours |
FAQ
Yes - Temu's website also has a Help Center and chat option, though the app experience is generally smoother for opening tickets and attaching photos.