When Wish Issues Refunds
Wish refunds are issued for: items not received within the guaranteed delivery window, items that are significantly not as described, defective items documented with clear photo evidence, and wrong items shipped.
How to Request a Refund
- Navigate to the order in the Wish app
- Select the item and tap Refund or Report a Problem
- Choose the appropriate reason and provide clear documentation
- Attach photos or screenshots immediately - do not wait to add them later
- Submit and monitor your email for a response
Refund Timelines
After Wish approves a refund, processing typically takes 5-10 business days to return to your original payment method. The total timeline from request to funds appearing can be 7-14 business days depending on Wish's review time and your bank's posting speed.
If Your Refund Is Denied
If Wish denies your refund request, review their stated reason carefully. If you believe the denial is in error, respond through the same support thread with additional documentation. Persistence with clear evidence does sometimes reverse initial decisions. If all internal options are exhausted, contact your credit card company or payment provider to initiate a chargeback as a last resort.
FAQ
In some cases yes - particularly for low-value items with quality defects. Contact Wish support and ask directly if a refund without return is available for your specific situation. This is more likely to work when the item value is low relative to return shipping costs.