The Standard Return Process
Most online retailers follow a similar return flow, though the specifics vary:
- Log in and navigate to your orders
- Select the item and initiate a return
- Choose your return reason (be specific - this can affect outcome)
- Receive a prepaid label (for first returns, most platforms provide this)
- Package the item and drop off at the specified carrier
- Wait for confirmation and refund
What Most Online Retailers Require
- Item unused, unwashed, and with original tags attached
- Return initiated within the specified window (typically 30-90 days from delivery)
- Original packaging or secure alternative packaging
- Return label properly affixed and clearly readable
Common Return Exclusions
Watch for these categories that are frequently non-returnable regardless of condition:
- Swimwear and underwear (hygiene reasons)
- Personalized or custom items
- Items explicitly marked "final sale" at time of purchase
- Perishables and digital goods
Platform Notes
Shein typically offers a free prepaid label for the first return per order. Temu also provides free first-order returns and sometimes offers partial refunds without requiring a return. AliExpress return terms vary by seller, but buyer protection covers significant issues regardless of individual seller policies. Wish return policies have become more restrictive in recent years.
FAQ
Once the return window closes, standard returns typically are not accepted. However, if the item is defective or significantly not as described, contact support anyway - many retailers will make exceptions for clear product quality failures outside the standard window.