Where to Find Tracking Info
- Shein app - My Orders: tap the order, select Track Package. This is the cleanest view.
- Your shipping confirmation email: includes a tracking number you can paste into the carrier's website directly for more detailed scan history.
Shein uses multiple carriers depending on region and shipping method - Yun Express, USPS, UPS, and regional last-mile carriers. Multiple carrier handoffs in your tracking history are normal for international shipments.
What Tracking Statuses Mean
| Status | What it means |
|---|---|
| Order processing | Shein is picking and packing your items |
| Shipped / In transit | Package is moving through the logistics network |
| Arrived at facility | Package is at a sorting or customs checkpoint |
| Held in customs | Most clears within 2-5 business days; contact support if longer |
| Out for delivery | Package is on a local delivery vehicle today |
| Delivered | Carrier has marked delivery complete |
Tracking updates can lag by a day or more when crossing borders. A gap in scan activity does not necessarily mean the package is lost.
When to Contact Support
Wait until the latest estimated delivery date passes before contacting support. If you are past the window, start a live chat with the tracking number. They can initiate a carrier trace (typically takes 3-7 additional business days).
FAQ
Not necessarily. International shipments often have scan gaps during country transitions or customs processing. If you are still within the delivery window, give it more time. If the window has passed, contact Shein support.
Once shipped, Shein cannot redirect a package. Contact the carrier directly as soon as possible - some carriers allow in-transit redirects through their apps for a fee.