How to Start a Return
- Log in to your Shein account and go to My Orders
- Find the order and tap the item you want to return
- Tap Return Item and choose your reason from the dropdown
- Add photos if the item is defective or not as described
- Select your return method - a prepaid label is usually provided for first returns
- Package the item securely and drop it off
What Qualifies for a Return
- Item must be unworn, unwashed, with original tags attached
- Return must be initiated within 30 days of delivery
- Exclusions typically include swimwear (hygiene sealed), lingerie, and items marked final sale
- First return per order often includes a free prepaid label; subsequent returns may cost extra
Always verify current return policy at shein.com before initiating - policies change.
After You Drop Off the Package
Once received, Shein inspects the return, which takes 3-7 business days. After approval, your refund is issued. See our refund guide for timeline details.
What to Do If Your Return Is Rejected
Contact support via live chat immediately. Reference your return request number, provide photos of how the item was packaged and its condition. Request a manual review - this does get escalated in some cases.
FAQ
You do not need the Shein shipping bag. Pack the item securely in any appropriate packaging with tags attached and affix your return label.
You can return multiple items from the same order. The free label typically applies to the first return shipment. Subsequent returns from the same order may incur a shipping fee.